Refund policy

At Tactile Atelier, we believe that acquiring fine art should be an inspiring and risk-free journey. We are committed to ensuring that every piece you invite into your home meets your highest expectations. Our transparent return policy is designed to provide you with absolute peace of mind.

1. Our Quality Commitment

We take pride in the authenticity of our work. All pieces offered by Tactile Atelier are original oil paintings, handcrafted by professional artists.

• Accuracy Guarantee: If the artwork you receive differs significantly from the description or visual representation on our website, you are entitled to a full refund.

• Artisanal Character: Please note that because each painting is a unique, hand-painted creation, subtle variations in texture, brushwork, and color tones are natural characteristics of original art and are not considered defects.

2. Damages During Transit

In the unfortunate event that your artwork arrives damaged, we will prioritize a resolution. You may choose between:

1. A complimentary replacement (at no additional cost to you).

2. A full refund.

To assist us with insurance claims, please email us within 48 hours of delivery with:

• Clear photographs of the damaged artwork.

• Clear photographs of the original shipping packaging (exterior and interior).

3. Custom & Bespoke Artworks

Artworks that are customized to your specific dimensions, color palettes, or personal requirements are created exclusively for you.

• Post-Delivery: We cannot accept returns or exchanges for custom orders once they have been delivered.

• Cancellations: You may cancel a custom order at any time before it ships. However, a $100 USD material fee will be deducted from your refund to cover the specialized supplies and preparation already invested in your piece.

• Non-Resaleable: Because these pieces are tailored to your specifications, they are not suitable for resale.

4. 30-Day "Change of Mind" Guarantee

We want you to love your art. If the piece doesn’t perfectly complement your interior design or if you simply change your mind, you have 30 calendar days from the date of delivery to request a return—no questions asked.

• Return Shipping: For "change of mind" returns, the customer is responsible for the return shipping costs.

• Condition: The artwork must be returned in its original, unused condition. We strongly recommend using the original packaging to ensure the painting is protected during transit.

5. Return Conditions & Timelines

To ensure a smooth refund process, please adhere to the following:

• Authorization: All returns must be authorized by our support team before shipping.

• Submission Window: Return requests must be made within 30 days of receipt.

• Shipping Window: Once your return request is approved and you receive a Return Authorization (RA) number, please ship the item back within 7 days using a trackable shipping service. For change-of-mind returns, customers are responsible for arranging and paying for return shipping.

6. How to Initiate a Return

1. Contact Us: Email info@tactileatelier.com with your order number and the reason for the return.

2. Receive Authorization: Our team will provide you with an RA number and the specific return shipping address. (Please do not ship items to our office address without prior approval).

3. Pack and Ship: Securely package the art and ship it via a tracked service.

4. Inspection & Refund: Once the returned artwork is received and inspected, refunds are usually processed within 3 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.